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Effective Date: August 19, 2026

We appreciate your visit to Xqtsp—thank you for taking the time to stop by.

If you need help with a piece of clothing, have a question about an order, or would like information on shipping, tracking, returns, or refunds, our customer care team is here to assist. Every shopper matters to us, and we aim to make your experience feel attentive and personal, much like the apparel we offer.

What to Tell Us

To help us understand your request and reply without delay, please share as much of the following as you can:

your order number, if you have one;
the email address used when ordering;
the name or web link of the item concerned;
a clear explanation of your question or request; and
relevant photos or videos if something arrived damaged, faulty, wrong, or incomplete.

For a delivery that arrived damaged, faulty, incorrect, or incomplete, please include clear images of the garment, the issue, the shipping label, and the outer packaging where relevant. These details help us look into the matter accurately and offer a suitable resolution.

Ways to Get in Touch

Customer Service Email:
support@xqtsp.com

Store Website:
xqtsp.com

Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always answer right away, we give each request careful attention.

For a time-sensitive order issue, please explain the situation clearly in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.

Please avoid sending several messages about the same issue, as duplicates can make it harder to track your request.

Changing or Cancelling an Order

If you need to fix a delivery address, change a garment selection, or ask us to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to help. However, once an order has moved into processing, production, or shipment, we cannot guarantee that it can be changed or canceled.

Returns and Item Concerns

Please reach out before sending anything back.

The right return location can differ based on the garment, order, and where you are located. If your return request is reviewed and approved, we will email you the applicable return address and step-by-step instructions.

Do not send a product to our registered business address or to any address printed on the original package unless our customer service team specifically tells you to do so.

Products sent without prior authorization or to the wrong address may be refused, delayed, lost, or returned to the sender. Please review our Returns, Refunds and Cancellation Policy for complete eligibility requirements and refund procedures.

If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.

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