FAQ

Effective Date: August 19, 2026

What sort of clothing can I shop for at Xqtsp?

Xqtsp carries a rotating collection of pieces intended for daily wear and seasonal dressing. Based on what is in stock and the time of year, the lineup may feature:

tops, dresses, and outerwear;
bottoms, knitwear, and matching sets;
seasonal designs and layering options;
easy, refined, and laid-back silhouettes;
wardrobe basics and lifestyle accessories.

Colors, sizes, fabrics, designs, package contents, and choices can vary by style and season. Please check the product page for current details.

What should I know about fit and fabrics?

Cut and material differ from one design to another. Review the size chart, fabric notes, care advice, and product measurements on each item page before ordering.

Due to photography, lighting, screen settings, fabric qualities, and ordinary production differences, minor variations in color, texture, stitching, finish, or measurements may appear. These are not necessarily flaws.

Are Xqtsp items meant for everyday wear?

Many pieces are made for regular use, but whether a garment suits your day depends on its style, fabric, and purpose. Look over the product description, care guidance, and suggested use before buying. If fit or material is unclear, our support team can help.

Which locations does Xqtsp deliver to?

At present, we ship to:

United States
Canada
Mexico

Checkout cannot be completed for delivery addresses outside these countries.

Fulfillment centers and carriers may change based on item availability, delivery destination, and operational needs.

How long does order preparation take?

Most in-stock orders are readied within 2–7 business days. Weekends and public holidays are not business days.

Personalized, customized, or made-to-order items may need extra preparation time where noted on the product page. Preparation can also run longer during busy shopping periods, holidays, stock checks, or added quality-control steps.

How long does shipping take?

Estimated transit windows after dispatch are:

United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days

Preparation and transit are counted separately. With the standard 2–7-business-day preparation period included, rough total delivery times are:

United States: 9–27 business days
Canada: 12–37 business days
Mexico: 22–37 business days

Shipping estimates are not promises. Customs clearance, carrier problems, severe weather, public holidays, remote areas, or other events beyond our reasonable control may lead to delays.

What are the shipping fees?

Orders of US$50 or more receive free standard shipping.

For orders below US$50, standard shipping is:

United States: US$7.00
Canada: US$8.00
Mexico: US$12.00

The shipping amount that applies will be shown at checkout before payment is completed.

How do I track my order?

Once your order is dispatched, we will email available tracking details to the address used at checkout.

You may also sign in to your customer account and check the “Orders” section for updates.

Why has my tracking stopped updating?

Tracking can take several business days to appear after dispatch. It may also pause while a parcel moves between carrier hubs, clears customs, or is handed to a local delivery service.

If tracking has not changed for a long time, contact us with your order number and tracking details. We will review the information and, if needed, ask the carrier to investigate.

Will my items arrive in one parcel?

Products from the same order may be sent in separate parcels depending on stock, fulfillment arrangements, and delivery needs.

If that happens, you may receive more than one tracking number, and the parcels may show up on different dates.

What if tracking says “delivered” but I cannot find the parcel?

Please first:

check your porch, mailbox, reception area, parcel locker, and other safe spots;
ask members of your household, neighbors, or building management;
look for a carrier delivery notice; and
contact the carrier with the tracking number.

If the parcel still cannot be found, contact us with your order number. We will review the details and help start a suitable investigation.

Can I change or cancel my order?

If you need to correct an address, switch a garment, or request a cancellation, contact us as soon as possible at:

support@xqtsp.com

Please include your order number and clearly explain the change you need.

We will make reasonable efforts to help. However, once an order has entered processing, production, or shipment, we cannot promise that it can be changed or canceled.

Can I send an item back?

You may ask for a return on an eligible item within 30 days after delivery.

Please contact us before sending anything back. If your request is approved, we will email you the correct return address and instructions.

Items sent without prior authorization or to the wrong address may be refused, delayed, lost, or returned to the sender. Complete conditions are in our Returns, Refunds and Cancellation Policy.

Can personalized or customized items be returned?

Personalized, customized, and made-to-order products are generally not eligible for a change-of-mind return.

This limit does not affect your rights if the product arrives damaged, defective, incorrectly made, incomplete, or materially different from the order you confirmed.

Who pays for return shipping?

For an approved change-of-mind return, the customer covers return shipping costs.

If a product is confirmed to be damaged, defective, incorrect, or incomplete because of our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Xqtsp does not charge a restocking fee.

How do exchanges work?

Exchanges depend on product availability.

For a standard change-of-mind exchange, the original item usually must be returned and inspected before a replacement is sent. The customer is responsible for the applicable return shipping and new shipping costs.

For a confirmed damaged, defective, incorrect, or incomplete product, we will provide a suitable remedy and cover authorized exchange-related shipping costs.

If the requested replacement is unavailable, we may issue an eligible refund and invite you to place a new order.

What if my product arrives damaged, defective, incorrect, or incomplete?

your order number;
a clear description of the issue;
photographs or videos showing the product and problem;
photographs of the shipping label and outer packaging where relevant; and
confirmation of your delivery address.

After reviewing the information, we will provide an appropriate solution. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected product.

If the problem is confirmed to have come from our error or our fulfillment partner’s error, we will cover authorized replacement or return shipping costs.

What does an approved refund include?

An approved refund covers the purchase price of the eligible returned product.

Original shipping charges are refundable only when the return results from our confirmed error or where applicable law requires otherwise. Original shipping charges are not refundable for a change-of-mind return.

Customs duties, import taxes, brokerage charges, and other amounts paid directly to third parties generally cannot be refunded by Xqtsp.

Approved refunds are normally issued to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may need extra processing time.

Will I have to pay customs duties or import taxes?

Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, customs authority, or carrier.

Unless expressly stated as included at checkout, these charges are the recipient’s responsibility.

What happens if I enter an incorrect address or do not collect my parcel?

Contact us immediately if you notice an error in your delivery information. We cannot guarantee that an address can be changed after processing or shipment begins.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect it, repeated unsuccessful delivery attempts, unpaid customs charges, or another customer-attributable reason:

refund eligibility will be assessed after the parcel is returned and inspected;
applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and
if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Where should I send a return?

Do not send products to our registered business address or to an address printed on the original parcel unless our customer service team specifically instructs you to do so.

The appropriate return location may vary depending on the product, order, and customer location. If your return request is approved, we will provide the applicable return address and instructions by email.

How can I reach Xqtsp?

You can contact our customer service team at:

support@xqtsp.com

Store Website:
xqtsp.com

When contacting us about an existing order, please include your order number and the email address used during checkout.

Xqtsp is operated by Dongguan Tengya Clothing Co., Ltd., which is responsible for the operation of the online store xqtsp.com, order processing, customer service, and related ecommerce activities.

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